Submit your report
This channel is intended for complaints, compliments, suggestions, or reports.
Ombudsman
We want to hear from you!
The Ombudsman is an exclusive communication channel between you and Matsuko® Industry, dedicated to addressing matters such as complaints, compliments, claims, and suggestions related to our services, products, performance, and market practices.
Through this channel, it is also possible to clarify interpretation doubts and submit reports regarding non-compliance with our Code of Conduct.
Impartial and transparent, our Ombudsman ensures the confidentiality of information, preserving the identity of all parties involved and promoting a more ethical and responsible environment for everyone.
Note: The Ombudsman of Matsuko® Industry must be used responsibly and seriously. Messages outside its scope — such as job applications, supplier registrations, or general inquiries — will not be handled through this channel.
We are here to listen
Impartial review
All submissions are reviewed with responsibility, ethics, and confidentiality.
Responsible follow-up
After analysis, the appropriate department will be engaged and a response will be provided when applicable.
